Roadmap

What we've delivered recently

Authenticator app sign in

Users can now use an authenticator app to receive one-time passcodes to sign in to their ScotAccount.

Knowledge-based verification

Users can now answer a series of security questions that only they would know the answer to as part of verifying their identity. This is sometimes known as knowledge-based verification and supports users who may not have photo ID.

Sharing email address and mobile number

Users can share their email address, mobile number or both as attributes with service customers if they need them.

What we're working on now

Service improvements

We’re working to enhance aspects of the service such as image capture during the ‘verify your identity’ journey.

Alternative methods of verification

We’re exploring alternative methods to support identity verification, including vouching-based approaches, and ways to further improve verification rates, such as using additional information.

Updates

As we’re an agile programme, our plans may shift. We’ll update this page when this happens and add more detail when we can.