Roadmap

What we've delivered recently

Knowledge-based verification

Users can now answer a series of security questions that only they would know the answer to as part of verifying their identity. This is sometimes known as knowledge-based verification and supports users who may not have photo ID.

Sharing email address and/ or mobile number

Users can now share their email address and/ or their mobile number as attributes with service customers.

Using international mobile numbers

Users with international mobile numbers can now create a ScotAccount and sign in with SMS one-time passcodes.

Improving identity journeys

Users are now asked if they live in the UK or have photo ID to improve their experience.

What we're working on now

Authenticator app

Users will be able to use an authenticator app to receive one-time passcodes to sign in to their ScotAccount.

Updates

As we’re an agile programme, our plans may shift. We’ll update this page when this happens and add more detail when we can.